Vermont Department of Labor Awarded Equity Grant to Improve Access for Vermonters and Businesses 

The Vermont Department of Labor has received a $2,283,000 grant from the US Department of Labor to improve equity and access related to the state’s Unemployment Insurance Program. The grant will focus on improving language access for those looking to interact with the Department while also identifying and removing other barriers to the unemployment insurance system.

The grant will benefit several aspects of the Department, including customer-facing online portals, the Unemployment Call Center, employer services, Vermont Job Centers, Rapid Response operations, community-based organization and State system partner referral, and the modernization of the Department’s unemployment insurance information technology system.

In the coming months, the Department will work with customers, stakeholders, and various interest groups to better understand the barriers and challenges faced when accessing the current systems. The information gathered through these conversations will help inform how best to improve the programs going forward.

In 2022, the Department received a $30,000,000 appropriation from the Vermont Legislature to modernize its IT systems specific to the unemployment insurance program.